Support tickets
Navigate to Admin → Tickets to manage all customer support requests.Ticket statuses
| Status | Description |
|---|---|
| Open | New or waiting for admin reply |
| Awaiting Reply | Customer replied, waiting for admin |
| Resolved | Issue marked as resolved |
| Closed | Ticket closed by customer or admin |
Handling a ticket
- Click a ticket to open it
- Read the full conversation thread
- Type a reply in the reply box
- Optionally change the status
- Click Send Reply
/help/tickets.
Ticket assignments
Tickets can be assigned to a specific admin or support agent from the ticket detail page. Unassigned tickets are visible to all admins.Creating a ticket on behalf of a user
Admin → Tickets → Create Ticket, select the user, and fill in the subject and message.FAQ management
Navigate to Admin → FAQs to manage the public FAQ page at/help/faq.
Creating an FAQ entry
- Click Create FAQ
- Enter a Question and Answer (supports Markdown)
- Set Sort Order to control display position
- Toggle Active to publish
Use cases
- Common connection troubleshooting questions
- Billing and refund policy
- Protocol setup guides
- App-specific instructions