Service Management

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Service list

Navigate to Admin → Services to see all subscriptions. Filter by status (active, suspended, expired, terminated) or search by user email.

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Service detail page

Each service page shows:

• Customer name and email
• Plan and billing cycle
• Start date, expiry date
• Current status
• Payment history
• WireGuard peer configs (which servers the user is provisioned on)
• OpenVPN connection logs

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Admin actions

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Suspend

Immediately suspends the service:

1. Click Suspend
2. Enter a reason (shown to the customer in the suspension email)
3. Confirm

On suspension:

• WireGuard peers are removed from all servers
• Suspension email is sent to the customer
• Customer can no longer connect to VPN

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Reactivate

Re-enables a suspended service:

1. Click Reactivate
2. Confirm

On reactivation:

• WireGuard peers are re-created on all accessible servers
• Reactivation email is sent
• Customer can connect again

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Terminate

Permanently ends the service. Unlike suspension, terminated services cannot be reactivated.

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Extend expiry

Manually add days to the expiry date without requiring payment:

1. Click Extend
2. Enter the number of days to add
3. Confirm

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Change plan

Move a service to a different plan:

1. Click Change Plan
2. Select the new plan
3. Confirm

Speed limits and server group access are updated immediately.

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Bulk actions

From the service list, you can select multiple services and perform bulk actions:

• Bulk suspend
• Bulk terminate
• Bulk expiry extension