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Overview

In StartMyVPN, a customer subscription is called a Service. Each service links a user to a plan, tracks its expiry date, and controls VPN access.

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Service states

StatusDescription
activeService is running; user can connect to VPN
pendingOrder placed, payment not yet confirmed
suspendedService paused (non-payment, bandwidth exceeded, or manual admin action)
terminatedService ended and cannot be reactivated
expiredService past its expiry date (pending renewal)
When a service is suspended or terminated, all WireGuard peer configs for that user are removed from the servers automatically.

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Lifecycle

Order placed → pending
       │
Payment confirmed
       │
       ▼
    active ──────────────────────────► expired
       │                (on expiry date)    │
       │                                    │
  Admin suspends              Customer renews (new invoice)
       │                                    │
       ▼                                    ▼
  suspended                             active (renewed)
       │
  Admin reactivates or customer pays
       │
       ▼
    active

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Auto-renewal

Each service has an auto-renew toggle. When enabled:
  • For Stripe subscriptions: Stripe automatically charges and sends a webhook, triggering renewal
  • For PayPal subscriptions: PayPal handles the recurring charge and notifies StartMyVPN
  • For manual / crypto payments: An invoice is generated and the customer is notified by email to pay

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Admin actions

From Admin → Services → [Service], admins can:
  • Suspend — immediately suspends with an optional reason
  • Reactivate — re-enables an active or suspended service
  • Terminate — permanently ends the service
  • Extend — manually add days to the expiry date
  • Change plan — move the service to a different plan

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Expiration reminders

StartMyVPN sends automated reminder emails before service expiry. The reminder schedule is configurable in Admin → Settings → General.