> ## Documentation Index
> Fetch the complete documentation index at: https://docs.startmyvpn.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Management

> Managing customer subscriptions from the admin panel.

## Service list

Navigate to **Admin → Services** to see all subscriptions. Filter by status (active, suspended, expired, terminated) or search by user email.

## Service detail page

Each service page shows:

* Customer name and email
* Plan and billing cycle
* Start date, expiry date
* Current status
* Payment history
* WireGuard peer configs (which servers the user is provisioned on)
* OpenVPN connection logs

## Admin actions

### Suspend

Immediately suspends the service:

1. Click **Suspend**
2. Enter a reason (shown to the customer in the suspension email)
3. Confirm

On suspension:

* WireGuard peers are removed from all servers
* Suspension email is sent to the customer
* Customer can no longer connect to VPN

### Reactivate

Re-enables a suspended service:

1. Click **Reactivate**
2. Confirm

On reactivation:

* WireGuard peers are re-created on all accessible servers
* Reactivation email is sent
* Customer can connect again

### Terminate

Permanently ends the service. Unlike suspension, terminated services cannot be reactivated.

### Extend expiry

Manually add days to the expiry date without requiring payment:

1. Click **Extend**
2. Enter the number of days to add
3. Confirm

### Change plan

Move a service to a different plan:

1. Click **Change Plan**
2. Select the new plan
3. Confirm

Speed limits and server group access are updated immediately.

## Bulk actions

From the service list, you can select multiple services and perform bulk actions:

* Bulk suspend
* Bulk terminate
* Bulk expiry extension